Responsibility and powers of PCB, rights and obligations and other obligatory information
Responsibilities and powers of Products Certification Body (PCB)
Acquisition of financial means sufficient for the preservation of PCB´s impartiality
SLM and PCB assure their financial stability by maintaining the necessary liquidity and profitability, by maintaining the necessary proportion between property items and financial resources for their refunding and by assuring the planned profitability. SLM assures its financial resources by its own activities. The resources management in SLM is described in its Basic quality manual, chapter 6.
Complaints and appeals settlement procedures
Claims, complaints and disputes addressed to PCB by its suppliers or other parties may be applied in any stage of certification or assessment processes, nevertheless no later than 30 days upon the termination of these processes (after dispatching certificate, confirmation or notice on negative assessment result).
The principles for solution of complaints and comments to the PCB´s activities are specified in Basic quality manual, Chapter 8.2. Any claims, complaints and disputes concerning the work of PCB are registered in Book of complaints. The settlement procedure related with the submitted complaints and disputes concerning the work of PCB is governed by SK-P06-03 ” Claims, complaints, reclamations and appeals”. The employee entrusted by claims, complaints and disputes settlement related with the PCB activities shall be an impartial person.
The client (hereinafter referred to as ‘Client’ or ‘Appellant’) is entitled to lodge an appeal against the PCB decision within the term of 15 days upon its notice. The term ‘notice’ means the delivery of the decision to the address registered as the business seat/place, or to the address stated in the Client’s application for certification. In case of the non-delivery of the mail (return of the post mail, addressee unknown, etc.) the fictitious delivery shall be applied to the day of the post mail return to SLM. The Appellant shall lodge his appeal with the body that issued the contested decision, i.e. Slovak Legal Metrology, n.o. Certification body. The Appellant may withdraw his appeal prior to the judgement on it. Should the Appellant withdraw his appeal, he cannot enter an appeal again.
The appeal shall content the following data at minimum:
Upon the delivery of the appeal, the PCB director shall acknowledge its receipt, including the recognition of its relation to the certification activity for which he is responsible. If it is this case, the director acts in it, and he is responsible for the course of the appellate procedure. In addition, he is responsible for collection and verification of any information necessary for issuing the decision on appeal. For the decision on the appeal, the PCB director shall establish a committee of disinterested persons that were not participants in the certification activities related with the appeal subject matter. The number of committee members shall be odd (hereinafter referred to as ‘committee’). In order to prevent any conflict of interests, the persons taking part and acting in the appeal process may not be persons that provided any consultation to the Client in the respective case, or persons that were employed by the Client, more specifically, two years after the termination of the consultancy activities for the Client or of the employment or of any similar relationship with the Client.
The committee shall review the contested decision in full range; if necessary, it shall supplement the current proceeding or remedy the shortages found. If there are reasons, the committee shall amend or abolish the decision, otherwise, it shall reject the appeal and confirm the decision. PCB shall inform the Applicant about the result of the appellate procedure.
The appellant body decision is final, and there is no possibility to lodge any further appeal against it. PCB shall take further measures necessary to solve the appeal in accordance with the Basic quality manual, chapter 8.5, SK- P06-04 Control of nonconformity and in accordance with SK-P06-07 Corrective and preventive action.
Rights and obligations of the applicant for certification and quality system approval
Obligations and rights of the applicants for certification and quality system approval are governed by respective agreements, or they are specified in the application for certification.
PCB requires from the Client presenting the application for certification the following: